How come my shopify payments have been approved but do not work?

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My company's Shopify payments were approved 1 month ago but it does not how on our checkout page and does NOT work! We have done the two-step authentication and opened ticket to support. I have contacted support through chat at least 10 times now and each time they just say the team in charge is working on it. It has been over a month and I still have no clear answer why it is not working. If this is not solved, my company may stop using Shopify altogether. 

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