Solved

how do i find shop pay installment payouts?

HeatherI1
Tourist
5 1 0

My customer purchased using shop pay installments. It is not showing in the payouts. Thanks!

Accepted Solution (1)
Emily
Shopify Staff
1283 101 186

This is an accepted solution.

Hi, @HeatherI1.

 

Thank you for your reply! 

 

I completely understand, you can ship the order whenever you feel the most comfortable. At the bottom of the order page you should see the purchase history and see that the payment was captured but, again you can always wait until you see the payment in your payout it shouldn't be too long max a couple business days. 

 

Please let me know if you have further questions!

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Emily
Shopify Staff
1283 101 186

Hi, @HeatherI1.

 

Thank you for reaching out! 

 

How long ago did your customer make their purchase? If your customers pay using Shop Pay Installements, your payout will show where they normally do it does take a few days to show as the payment goes through our third-party partner company. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

HeatherI1
Tourist
5 1 0

Hi Emily,  the purchased was made yesterday.  I'm skeptical to take the package to ups before knowing I'll be paid. It has already been packed and fulfilled. Then i noticed I didn't see the payout. Thanks!

Emily
Shopify Staff
1283 101 186

This is an accepted solution.

Hi, @HeatherI1.

 

Thank you for your reply! 

 

I completely understand, you can ship the order whenever you feel the most comfortable. At the bottom of the order page you should see the purchase history and see that the payment was captured but, again you can always wait until you see the payment in your payout it shouldn't be too long max a couple business days. 

 

Please let me know if you have further questions!

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog