How do I get my PO Box on my Shipping labels and not Street Address?

JulieMeyerMPLS
New Member
1 0 0

• I've updated my General Settings address with my PO Box, but street address is still populating in the return address on my shipping labels.

• I can only turn on or off the 'shipping from' in my Shipping Settings and it is showing my street address, but doesn't not give me the ability to change the address.

• What am I missing here?

 

 

Replies 51 (51)
Elias
Shopify Staff
Shopify Staff
1801 179 295

Hello, @JulieMeyerMPLS.

Elias here with Shopify Support. Thanks for reaching out.

The address under General settings is for your own invoices and tax documents, so you can keep that as your business or home address. If you’ve set up your rates and zones without using Shipping profiles, then you can change the ‘Shipping from’ address under the Shipping settings and this will be reflected on the shipping labels. However, since you are using Shipping profiles, you can change your address under the Locations settings

Let me know how that goes! If you have any other questions about shipping, feel free to reply to this thread and I’d be happy to help.

Elias | Social Care @ Shopify 
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hawthornefarm
Tourist
4 0 2

Hi, I am opening my business on July 20th.  I would like to omit my home address from my shipping labels as well as my customer's receipt/invoice I have rented a p.o. box but I am having great difficulty trying to add the P.O. box 

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @hawthornefarm.

Welcome to the thread! You can change your address or add your P.O. Box address to your Locations Settings, this is located under Settings > Locations. If this will be the main address for fulfillment and shipping labels, then I'd also recommend changing this to your default location. That way, you don't have to keep toggling the address each time you fulfill an order.

I hope this helps! If you have any other questions, don't hesitate to let me know!

 

Elias | Social Care @ Shopify 
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hawthornefarm
Tourist
4 0 2

I have done this then it says because it is a po box it is unable to verify therefore i will be may be unable to fulfill future orders

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @hawthornefarm.

Thanks for the follow-up!

For Shopify Shipping Labels in the US or Canada, you can double-check how the address is formatted. For example, some US commercial addresses may have extra numbers in their ZIP codes (eg. XXXXX-XXXX) - you can use USPS ZIP look up for this.

For Shopify Shipping Labels in Australia, Sendle does not support PO Boxes, which is mentioned in our guide for Sendle's shipping address eligibility.
Let me know if that helps!

Elias | Social Care @ Shopify 
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hawthornefarm
Tourist
4 0 2
I’m still getting the same error message that this address cannot be
verified may be unable to print shipping labels.

Is there something special with PO Boxes?

This must be a common problem I’ve seen so many others with the same issue
Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @hawthornefarm.

Thanks for checking the address format! I've tested a couple of PO Box addresses and, though the error popped up initially, the error eventually disappeared in my test store. Nonetheless, I've also seen the rates pull correctly without any issues for PO Boxes. That being said, I'd recommend double-checking the Shopify rates directly with your post office on the next few orders, just to make sure that they're correct. However, it's important note that the rates won't be exactly the same, as there's a discount for Shopify Shipping rates.

If you run into any roadblocks or if you have any other questions, don't hesitate to let me know!

 

Elias | Social Care @ Shopify 
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ProGaiters
New Member
1 0 4

Hi!  We are having the same issue with shipping label not having the correct address.  We have a PO Box as well.  We have tried several things to update address (shipping settings, settings locations, etc) with no results.  Any help on this issue would be great!

loveeybly
Tourist
5 0 2

The same problem here it says the PO box cannot be verified? how do I remove my home address completely??

loveeybly
Tourist
5 0 2

Hello, hopefully you reply...

I also hope you figure out.

You mentioned you update your address on the general settings with your po box. I was wondering if you wrote your address as Po box ## .. or did you write the PO box location address?? Hope makes sense

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @ProGaiters & @loveeybly.

Thank you both for joining the thread! Just to clarify, the address in the General Settings (Settings > General) is for billing purposes and isn't visible to your customers. The return address on the shipping labels uses the 'Ship from' address, located under the Shipping Settings (Settings > Shipping). However, in order to change this address, you'll need to add your PO Box address in your Locations Settings (Settings > Locations). After that, you'll be able to change the 'Ship from' address in the Shipping Settings. It's also important to note, if you have multiple locations - You may need to adjust your inventories for each location. 

As for the P.O. Box format, you can use the PO Box number (eg. PO Box ######).

I hope this helps! If you have any other questions or if you've run into any roadblocks, don't hesitate to let me know!

 

 

 

Elias | Social Care @ Shopify 
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tsjones8
Tourist
3 0 1

Hello,

I am also having this issue with my PO box address not verifying. I have edited the format exactly as you instructed and tried other formats as well, but it will not accept it as the “ship from” address on my shipping labels. 

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @tsjones8.

Thank you for joining the thread! So that I can take a closer look, can you share how the address is formatted in your Locations settings?

Since this is a public thread and to protect your sensitive information, feel free to replace any numbers in your address with the number symbol (#).

Looking forward to hearing from you!

Elias | Social Care @ Shopify 
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tsjones8
Tourist
3 0 1

Thank you for your response, I have tried a couple of different variations so I will attach a photo of each. Look forward to getting this resolvedD42E4A10-D8A1-4B05-8EB0-AE87F9CF224F.jpeg

tsjones8
Tourist
3 0 1
Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @tsjones8.

Thank you for sharing the screenshots. As shown in figure 4 of Canada Post's Addressing Guidelines, you can omit the street address - Simply put "PO Box ####", City, State, Postal/ZIP code.

PO Box 2239
Tuscaloosa, Alabama, 35403-7372

 

Let me know if this helps with verifying your address!

Elias | Social Care @ Shopify 
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LindyM
Tourist
4 0 1

Hi Elias,  I also have the same problem.  I included the PO Box ##### in the "address bar", I then placed the PO Box #### in the "apartment, suite bar".  But nothing is working.  I am located in Australia so not sure if that makes a difference.

Elias
Shopify Staff
Shopify Staff
1801 179 295

Hey, @LindyM.

Thank you for joining the thread! It shouldn't make a difference with Australian addresses. Can you check if the address can be verified by leaving the "Apartment, suite, etc" field empty? 

Example Format:

PO Box 2239
City, State/Province, Postal/Zip Code

If the issue persists, simply get back to me here and I'd be happy to take a closer look. 

Looking forward to hearing from you!

Elias | Social Care @ Shopify 
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yiwenling
New Member
1 0 0

Hi, so does anyone get their solution as to how to add PO Box?  I tried everything and it wont work - says my PO box cant be verified. If I insist on using PO box, my online store says "theres no shipping option" at checkout. How do i resolve this??