How do I handle returns and refunds efficiently?

[SquareBuy]

How do I deal with returns and refunds? What do I have to do when a customer want to return something? And is there an app to do everything automatically? 

[Greta]

Hey, @SquareBuy!

Great question, I'm happy to share some more information on how returns and refunds work on Shopify. 

What I recommend doing first is reading over our help document all about creating returns:

• Creating returns and refunds · Shopify Help Center

This document has the steps on creating a return label if you want to provide that for your customer (please note this feature is available only if your primary location and customer shipping address are both in the US) and refunding the order. 

If you want an app that can automate the returns process for you, you can check out the full list here. Here are some popular options:

• AfterShip Returns Center - Return Label, Store Credit, Exchange, Return Policy, Refunds
• Return & Exchange Portal - Manage Returns, Exchanges, Refunds, Credits & Return Labels
• Loop Returns & Exchanges - Manage returns, exchanges, return labels, store credit & more!
• Returnly - Automated returns solution with truly instant exchanges.

Please let me know if you have any more questions or if I missed anything! Thank you for posting.