How do I remove the delivered marked on a shipping confirmation email

How do I remove the delivered marked on a shipping confirmation email

Dan_808
Tourist
4 0 5

I noticed recently that when we fulfill an order the confirmation email sent to customer now has a green box on the top right corner that says Delivered. 

However it is not delivered it is just on it's way or waiting for collection from the courier.

How do I remove this from the shipping confirmation email to customers? Has anyone else had this issue.

Appreciate any help.

deliverd in top right corner of Shipping confirmation email.jpg

Replies 2 (2)

JoesIdeas
Shopify Partner
2485 229 671

If it's in the shipping notification, you should be able to edit that in Settings > notifications. I would guess that shows up as a variable that you can just delete (save a copy first though in case you need to revert).

 

More info: https://help.shopify.com/en/manual/fulfillment/setup/notifications/customizing-notification-template

 

• Creator of Order Automator [auto tag, fulfill, connect FBA, daily jobs]
• Co-Creator of Product Automator [suite of features for products / collections]
• Shopify developer for 10+ years, store owner for 7 years
• Blog: Shopify Tips, Guides, and Automation Tactics

Jagruti_Naveen
Shopify Partner
37 0 6

Hey @Dan_808 ,

I see why that might be confusing! That 'Delivered' label in the green box actually refers to the email being successfully delivered to the customer, not the actual package. So no need to worry, it doesn't mean the order has been marked as delivered.
Hope that clears it up!