I have read all I could find but can’t seem to find an answer. I’m selling t-shirts, if there is a return does it come to me or does it go to the supplier? Is it their problem or mine?
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Hyde here from Shopify. Great question!
When you run a store and sell products, you may occasionally have refund or return requests. As the manager of that store, it will be your responsibility to fulfill those requests.
Outlining what your policies are in black-and-white is one way to show your customers that you are a trustworthy, transparent brand. There are several other ways of doing so and they're listed in our post on developing buyer trust.
You mentioned you're selling t-shirts and that you have a supplier, so I'm assuming you are using Print on Demand as your business model. We have some wonderful resources in our Shopify Academy - tutorials and courses and guides - that I recommend you have a look at. They're absolutely free and they're delivered by experts, so you could glean a lot of useful information and advice from watching them!
I hope this information helps! All the best, Hyde.
You're most welcome! If you have any other questions, please don't hesitate to let me know! -Hyde