How do you accept payments on your online store?

TWF2045ltd
Visitor
1 0 0

Hi, I'm looking for some support on my first e-commerce. We are launching in a couple weeks and I was able to take "trial payments" before as we were setting up and now it's telling me i'm unable to accept payments. I'm not sure if i had been using a free trial for payments or if guidelines hadn't been followed (which is highly unlikely). I would appreciate some support to resolve this issue as we will be launching soon. 

Thanks

Reply 1 (1)

Blair
Shopify Staff
1951 258 229

Hi @TWF2045ltd,

 

Thanks for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, are you seeing a banner within the Shopify admin asking you to provide some documentation?

 

If not, I'd encourage you to connect with us directly. This will allow our support team to get you authenticated, as I wouldn't have access to any account details here through the Community. They will be able to take a closer look and share steps with you on how to get resolved. 

 

To connect, you can:

 

- Head over to our Help Center: https://shopify.link/KWb8
- In the virtual assistance chat box, type 'Contact Support'
- This will prompt you to log into your shop
- Once logged in, you will see the option to chat with an advisor

 

Please let me know if you have any troubles with this. 

Blair | Shopify 
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