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How does the return and refund process work for my new online store?

loudawg39
Tourist
7 0 2

I just opened my store and have a few, what I think are basic, questions. What happens to the item, for example a shirt with my company logo on it,  that a customer is returning and wanting a refund for? Does it come back to us, meaning my company's physical location for us to sell in house? Or does it stay in stock to be resold on line? 

Accepted Solution (1)

Shay
Shopify Staff
2922 455 600

This is an accepted solution.

Hi @loudawg39 

 

Welcome to the Shopify community! How you handle your product returns and inventory restocking is entirely in your own hands, the only time that might change is if you are dropshipping or using a Print on Demand service. 

 

If your product is being created/shipped by a POD or dropshipping service then the item would be returned back to you directly, and not the third party provider. In that situation you can choose to resell the product, fulfilling the order from the returned item stock you have on hand, or through the third party supplier. 

 

Let me know if that answered your question. Feel free to reply back with some more specific scenarios if you need additional help with this. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

Shay
Shopify Staff
2922 455 600

This is an accepted solution.

Hi @loudawg39 

 

Welcome to the Shopify community! How you handle your product returns and inventory restocking is entirely in your own hands, the only time that might change is if you are dropshipping or using a Print on Demand service. 

 

If your product is being created/shipped by a POD or dropshipping service then the item would be returned back to you directly, and not the third party provider. In that situation you can choose to resell the product, fulfilling the order from the returned item stock you have on hand, or through the third party supplier. 

 

Let me know if that answered your question. Feel free to reply back with some more specific scenarios if you need additional help with this. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

loudawg39
Tourist
7 0 2

Thank you for the prompt reply and this was very helpful! Thank you!