How long does it take to change my date of birth?

[Liyahleisure]

When will I receive a response to change my date of birth? This is unacceptable to be waiting so long and to know that people have been waiting 2 weeks + is even worse. This is such a big company and no one can help me?

[Ollie]

Hey @Liyahleisure.

Thanks for reaching out.

I came across your post and wanted to provide some assistance. Since we cannot authenticate you for the store in question over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. With that being said, I would suggest reaching out to our live support to have a look into this situation and provide an update.

You can reach out to our live support by logging into your online store using the Contact Us page. Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor.

Let me know if you have any questions.

[Liyahleisure]

Hey Ollie I don’t think you read what I typed. I already reached out to someone but no one has reached out to me. How long will it take to get a response!

[Ollie · Accepted solution]

Hey @Liyahleisure.

Thanks for the quick response and clarification.

If you have reached out to our support, you will typically receive a response within 2 business days. Since you have not received a response regarding the situation within that time period, I would suggest you reach out to our live support to get an update on your case.

You can speak with a Support Advisor by logging into your online store using the Contact Us page.

Let me know if you have any questions.