How long does Shopify take to approve documents?

[Pedro47]

Hey, Shopify these days asked me for my documents, and I sent I was wondering how long does it takes to shopify to approve it ?

[StephensWorld]

If I'm remembering correctly, they usually look at these within 48 hours. 

Maybe a Shopify staff member can post on here to confirm though? @Shopify 

[Pedro47]

Ok, Thank You!

[GThreads]

hi 

how long did it take them to answer you please i submitted my documents for over a week now and no response 

[Moira]

Hey @GThreads,

I cannot give you an exact timeline for this, as I have no access to your account details here via the Community Forums. Do you currently have any banners in your store's admin requesting you to upload documents? If so, I would advise submitting the relevant documents as soon as possible. 

You're welcome to contact Shopify Support via the Help Center here: https://bit.ly/3BANQVf at any time for an update on your ticket. 

I trust this helps, thank you! 

[GThreads]

No I do not have any Banners I submitted all the requested documents last thursday all the payouts are still pending am reaching out to support advisor basically every day and they are saying the same thing will send a ticket to the finance team and that's it am really worried that they will hold the money as I have read terrible reviews about shopify service and I need the money to buy the shipping lables am feeling so down