How long to get an answer from Shopify support?

[Vtt_10]

Hello,

10 days ago I reported an urgent issue with Shopify Payments, the ticket (#52984701) was escalated and I haven't had a response since, despite several follow-ups.

This issue is currently blocking my business during the biggest sales period of the year and there doesn't seem to be a way to get a response from the Shopify support team.

Has anyone experienced this as well? Is this the typical support Shopify provides?

Best

[steve_michael2]

Hi @Vtt_10 ,

Shopify support usually doesn't take much time to respond, typically just a few hours. You should report your issue again, and hopefully, you'll get a response soon.

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