How to add a bank account to payment method with a 10-digit routing number?

[ilyassel9]

Hi ,

I would like to share an issue that I found when i wanted to add my bank account to shopify payment

when I enter my routing number (wish is with 10 digits), I have that message that the routing number should be 9 digits ,

do I have trouble with my bank account or did I miss something ? 

please if can someone help me to get a quick solution.

Best regards to all the team.

[Blair]

Hi @ilyassel9,

Thank you for reaching out to the Community! I'm happy to provide some assistance with setting up your Shopify Payments, to ensure this gets resolved. To confirm I'm fully understanding, are you receiving an error when attempting to enter your routing number?

When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look as we don't have access to any account specific information through the Community. 

To connect with us, you can: 

• Head over to our Contact Page.
• Log into your shop.
• Enter Contact Support into the chat box.
• Select Chat with a Support Advisor. 

Please let me know if you have any other questions or concerns.