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How to adjust estimated delivery date?

lilbetter
New Member
1 0 0

I am trying to adjust estimated delivery date from a fixed date (e.g. 2 business days) to a range (e.g. 2 to 5 business days).

Currently this sets unrealistic expectations from customers, and has created complaints when shipping date is out of our control. Is there a way to create a static fixed change to USPS First Package = 2-5 days and USPS Priority = 1-2 days? I understand this varies depending on delivery location, but I figure providing a range is better than promising a specific date. 

Thanks!

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Reply 1 (1)
Elias
Shopify Staff
Shopify Staff
1863 189 307

Hey, @lilbetter.

Elias here with Shopify Support. I'd be happy to lend a hand with this!

I can definitely see how setting a wider date range would be better than setting the wrong expectations with a fixed date. You can change the estimated delivery dates for USPS using the Language editor, which is often used for translating the individual fields in the checkout area. However, since there are several different fields for the date ranges and different carriers involved, you may need to test the different fields using your preferred date ranges and then checking to see if they appear properly in your checkout. 

30-35-879-60832

If you run into any roadblocks with this, our Support would also be happy to assist you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center and log into your account to create a support request. 

I'd love to know if this points you in the right direction for changing the estimated delivery dates on your store. Let me know!

Elias | Social Care @ Shopify 
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