How to bill customers for extra shipping costs after splitting a fulfillment?

ClarkL
Visitor
3 0 0

After splitting a fulfillment, the two shipment costs are greater than what the customer paid. How can I notify and bill the customer for the additional shipping cost? 

Reply 1 (1)

Mirdas
Shopify Partner
475 50 79

Hello @ClarkL,

 

To the best of my knowledge, there isn't a pre-built solution for this in Shopify.

 

One approach is to create a draft order for the remaining payment, while another option is to explore an app for order editing.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping