How to change how our company name is shown on bank statements

LivingSeedCo
Visitor
2 0 0

 

This is what our customers see on their bank statements when they purchase from us:

Screen Shot 2023-04-10 at 6.53.40 PM.png

We are hoping to change it to: The Living Seed Company 

 

Is that possible?

 

Thank you!

- Astrid 

Reply 1 (1)

Blair
Shopify Staff
1861 254 224

Hi @LivingSeedCo,

 

Thank you for reaching out to the Community! I'd be happy to provide some assistance with updating the shop's billing statement, to ensure this gets resolved. 

 

To share some insight, you can certainly change the statement that appears on your customer's credit card bill whenever they make a purchase online or in-person. I recommend checking out our Billing Statement documentation for steps on how to complete this. It outlines however, that you can: 

 

  • Head to Settings > Payments, from within the Shopify admin.
  • In the Shopify Payments section, click Manage.
  • In the Customer billing statement section, enter a customer statement descriptor (i.e The Living Seed Company) and your phone number, and then click Save.

 

Please let me know if you have any other questions or concerns. 

 

Blair | Shopify 
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