How to Clear Order when an echeque is Cancelled?

mackstar
New Member
2 0 0

An order was recently placed in my store and the payment method was a PayPal echeque. After a few days, the buyer duplicated the order (paying by credit card), and cancelled the PayPal payment on the first one, however this status is not reflected on the Shopify order. I assume this is something to do with how PayPal treat cancelled echeques (similar used to happen on eBay, the payment was basically pending forever). PayPal send out notifications to the seller if an echeque fails (and these orders are subsequntly automatically cancelled / restocked on Shopify), PayPal never notify of cancelled echeques so they don;t seem to communicate this status at all to anyone formally, and now I have an open / pending order. I'd like to use the cancellation option so that all of the items are restocked, but this seems to want to issue a refund on a non-existant payment - I just want to make sure that if I follow through with the cancellation / restock of the order, a refund won't be taken from my PayPal account? 

Otherwise, is it safer to just archive the order and restock manually? 

Reply 1 (1)
mackstar
New Member
2 0 0

Slightly imperfect timing, as per usual, lol.

5 minutes after posting I received a PayPal notification regarding the incomplete payment and the Shopify order status was dutifully updated. It seems like I can't delete my post but it can be archived / ignored / whatever. 🙂