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How to correct 'Enter a valid phone number' error on checkout page?

EcomKidsDubai
Visitor
3 1 0

Hello. How to fix "Enter a valid phone number" error on Checkout page?

 

2023-09-27_18-32-59.png

I am entering a UAE or Saudi Arabia phone number in the correct format. I tried:
a) removing spaces
b) add spaces
c) Write the number without the "+" prefix.
d) Writing "00" instead of "+".

 

What am I doing wrong? I need this field for sure. I know how to disable it in the settings, but I need it.

Accepted Solution (1)

Greta
Shopify Staff
1142 122 147

This is an accepted solution.

Hi, @EcomKidsDubai!

 

Thanks for reaching out, I'm happy to look into this with you. 

 

Based on the screenshot you've shared, it looks like there's a number missing from the phone number (as I believe the format should be 966 XX XXX XXXX). I recommend entering the full phone number again, excluding the spaces, and seeing if it's accepted. 

 

If you still end up receiving the error message, let me know (and share another screenshot) and I'd be happy to take another look. Thanks!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Greta
Shopify Staff
1142 122 147

This is an accepted solution.

Hi, @EcomKidsDubai!

 

Thanks for reaching out, I'm happy to look into this with you. 

 

Based on the screenshot you've shared, it looks like there's a number missing from the phone number (as I believe the format should be 966 XX XXX XXXX). I recommend entering the full phone number again, excluding the spaces, and seeing if it's accepted. 

 

If you still end up receiving the error message, let me know (and share another screenshot) and I'd be happy to take another look. Thanks!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog