Accepting credit cards, warehouses, and shipping and fulfilling orders
I'm more a customer on Shopify stores than a user, but for the past few months, every single Shopify-powered shop has matched my postcode wrong when I select my street address (and I have made certain that I'm selecting the correct town, street and number in the dropdown).
As an example, imagine I live in London on some random street and my postcode is SW2 9JW. I enter my house number and street name, and select the address from the dropdown. It autofills my address properly - correct city, county, et cetera - but instead of autofilling SW2 9JW, it autofills SW2 9TA.
I have lost deliveries this way and have had to contact the seller to get items re-sent or corrected at the delivery service, and whilst I usually remember to correct the postcode, I'm getting paranoid that I'll forget to do this when ordering something expensive. It's reaching the point where if I see the Shopify checkout, I'm less likely to buy items.
There doesn't seem to be a way to directly contact Shopify support; anything that looks like it'll work that way just takes you to a set of online help documents, and there don't seem to be any dealing with address-to-postcode matching. Does anyone have any ideas regarding how to get Shopify to look into wrongly-matched postcodes? Or where Shopify gets its address-postcode-matching data for the UK from, so I can try to chase it up closer to the source?
I just found the same issue with one of our customers. Any resolution to this?
Hey Feldherren. I'm not too sure if Shopify has native address validation, typically I've seen our customers use our platform to solve that issue. I know you're speaking from a customer point of view, but for any other sellers this is where you'd typically require a third party app. Hope this helps!
We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024We want to take a moment to celebrate the incredible ways you all engage with the Shopi...
By JasonH Oct 15, 2024