How to file a claim with UPS

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Hi, Trying to get you to file a claim on one of our shipments. Looking at this page

It says “If one of your shipments arrives late, damaged, or missing items, or is lost in transit, then you can submit a claim as an email to the Shipping Specialist team in the Overview tab in your Shopify Fulfillment Network app.”

Specifically, where is this “Overview tab in your Shopify Fulfillment Network app.” Or better yet what is the email address to send te data to?


Replies 3 (3)
2 0 0

Did you find out how to do this?

Shopify Partner
138 7 32


Go to the home page of the Shopify fulfillment network.

On the home page exactly at the header portion of the page, you are able to see the OVERVIEW option,
If you aren't able to see this option scroll the page the overview option will pop up.

You can click on that overview option, it will shows apply online on the display page,

It will direct you to the login page of your Shopify store.

On that page, you can acknowledge the claim, of the order stating what are the complaints or issues you are facing.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Shopify Staff (Retired)
Shopify Staff (Retired)
1425 174 278

Hey, Community members! I want to also chime in on this thread to include how to proceed with claims for merchants who are not part of the Shopify Fulfillment Network


For those who are using Shopify Shipping instead, the process for handling shipping claims varies with the shipping carrier used. The processes for each are summarized below, but can also be found in the corresponding section within the Help Doc for Shipping Carriers


UPS and DHL: Claims for labels purchased through Shopify for DHL or UPS can be facilitated by our Shipping department. In order to get started with a claim for UPS or DHL, please send an email to, and be sure to include the following information within your email:

  • your address
  • the order number
  • description of the damage
  • the receiver's phone number 


USPS and Canada Post: These postal services handle their own claims. Therefore, please visit their website directly for how to proceed.


Sendle: Claims for packages shipped with Sendle are handled directly within your admin. Please follow the steps in the Help Doc for Sendle - Submit a claim.


Let me know if there are any questions about this, or if further clarification is needed for anything. I'm happy to help.


To learn more visit the Shopify Help Center or the Community Blog.