How to fix province and district selection for Turkey in checkout?

bysuusever
Tourist
3 0 1

Need an update on the checkout page. When Turkey is selected in the address field, the province and district cannot be selected. Customers are typing in the wrong city. As in other countries, they should be able to choose the province and district.

Replies 19 (19)

Imogen
Shopify Staff
1700 197 293

Hi there, @bysuusever. Thanks so much for coming to the Shopify Community with your shipping info feedback. I appreciate you bringing this here so we can check things out.

 

Just so I can have the most clear understanding I can of your issue, can you please provide me with the following:

 

  • The URL to your store. I ask for this so I can jump into the checkout and use a Turkish address so I can replicate this issue of not being able to enter in province/district info.

Please, get back to me when you can with the request info, so I can dive in and determine some next steps for us here. Be that passing feedback along to the team, or advising on some steps to help you resolve this, your store link will help us get to that final step!

 

I'll keep my eyes peeled for your reply! Hope to hear from you soon.

Imogen | Social Care @ Shopify 
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bysuusever
Tourist
3 0 1

Hi there. Thank you for your reply.

 

my web site is www.bysuusever.com

 

Please come to the payment page first. Select Canada as your country. then change it to Turkey (Türkiye). you will see the difference. I want it to be like the Canadian option.

 

The user should not manually type the city and county he is in. you just have to be able to choose from the list.

Imogen
Shopify Staff
1700 197 293

Hi again, @bysuusever. Thanks for following up!

 

Appreciate you providing me with that link to your store. I did as you asked and viewed the checkout as a Canadian Customer and then a Turkish Customer and I definitely see the difference the how information is collected there. 

 

I did some digging and there is no way to add a hard list of areas in a dropdown to your checkout currently - as shops are unable to access the code in their checkout to make such changes beyond what's naively supported.

 

With that being said, I've gone ahead and made the Product Team aware of this feedback. It's feedback like this that helps us build a better and stronger product, so I'm hoping the Team will consider this request and action it in the future. I can't comment on what will occur due to this feedback, but you can trust that the team is aware of things.

 

Thanks so much for sharing this feedback with us here. If you have any additional feedback you'd like to share to help us improve, feel free to follow up with me here and let me know.

Imogen | Social Care @ Shopify 
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bysuusever
Tourist
3 0 1

Thank you very much for your interest.

Imogen
Shopify Staff
1700 197 293

Hi again, @bysuusever.

 

I was happy to chat with you here and pass your feedback along to the Product Team for their consideration. If you have any additional feedback you'd like for me to pass along. Just follow up with me here and let me know.

 

If you're interested, I'd be happy to take some time to chat with you about your business! How is the Black Friday/Cyber Monday weekend treating you? If you'd like, I'd be happy to jump into your store and see if I can provide you with some feedback to see if there's some things we could tweak to help capture more sales. Feel free to drop a link to your store for me here!

Imogen | Social Care @ Shopify 
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Mince
Visitor
2 0 0

Abla benimde problemim var adress ile ilgili.adresimi yazdigim zaman "shipping is not available for selected adress" diyor.adresi Türkiye olarak yazıyorum 

Edouard11
New Member
6 0 0

Hi, do you have solve your problem? I have a lot of trouble to sell in Turkey... And they don't help me at all

Ollie
Shopify Staff
2401 454 404

Hey @Edouard11.

 

Thanks for reaching out on this thread.

 

Looking into this, I can certainly see the benefit of adding this change to the Shopify platform. I am going to provide this thread to our developers as a suggestion to include in the future. With that being said, we appreciate you reaching out and bringing this to our attention. 

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
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zerince
Shopify Partner
1 0 0

Hello All,

 

This is very big problem for entegration so need quick help because we can't use invoices and other some problems. There are cities and counties in every country, I had a hard time understanding why shopify restricts the form.

 

Thank you!

Imogen
Shopify Staff
1700 197 293

Hey there, @zerince. Thanks for joining in on our thread.

 

Thanks for adding your feedback. Our Devs are aware of this thread and the desire for added functionality for these addresses. I can't provide a date on when this may happen, but the team is aware of the value it would bring, and we may see it come down the pipeline in a future update.

Imogen | Social Care @ Shopify 
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Edouard11
New Member
6 0 0

Hello, what's new one year later..? Cause I have the exact same problem... And your team don't help me at all

jasim_zmc
Shopify Partner
5 0 3

Hey, can I ask you please, how did you showing your checkout page with different language?

Imogen
Shopify Staff
1700 197 293

Hi there, @jasim_zmc. Thanks for joining in on our thread. It's nice to meet you!

 

If you're looking to change the default language of your store (so the language used in your Admin, checkout, and theme) you can refer to these steps below: 

 

  • From your Shopify admin, go to Settings > Languages.
  • In Published languages, click Change default beside the language that is your current default language.
  • Select a language from the menu.
  • Click Save.

If you're interested in showing multiple languages in your store, consider checking out Shopify Markets! It allows you to sell cross-border with translate versions of your site showing customers their local currencies and their local language! It's an incredibly powerful tool to use if selling internationally. You can check out some more information about localizing your store with this resource here. I also have this resource here that goes into more detail about what Markets is, and how to utilize it. Enjoy!

Imogen | Social Care @ Shopify 
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jasim_zmc
Shopify Partner
5 0 3

Thank you for reply, can I have your email? please

Imogen
Shopify Staff
1700 197 293

Hey again, @jasim_zmc. Thanks for following up with me.

 

We like to do our work here publicly in the Forums so other folks can benefit from the information we share - so I won't be able to share my email with you. However, I'd be happy to continue chatting with you here if you have any additional questions that you would like to ask.

 

If you are interested in speaking to a member of our Support Team via email, you can use this link to get in touch. I'm sure any member of our Live Team would be able to help you with any questions, as well. 

 

I'll keep my eyes on this thread for any follow ups from you.

Imogen | Social Care @ Shopify 
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Mince
Visitor
2 0 0

I have a problem about adress

 

Imogen
Shopify Staff
1700 197 293

Hi there, @Mince! Thanks for joining in on our thread here! I'm sad to hear that you're experiencing some issues related to your address. Can you provide me with some additional context around the issue here? I'd love to collect more information and see how I can lend you a hand!

Imogen | Social Care @ Shopify 
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imsodepressed
Visitor
2 0 0

so this post is almost 2 years old and nothing is changed. we just have to pay 2.600$ a month for plus subscription and edit our checkout page lol.

 

all shipping companies in turkey requires district and most people can't type their own name. instead of input/text we need a city/district dropdown bro. i put all my effort into shopify for weeks and just noticed the checkout page now. disappointed.

 

as a react dev i would implement this in 10minutes.

 

 

imsodepressed
Visitor
2 0 0

https://derimod.com.tr/74281058617/checkouts/8bd5a1b6644970536e32a2bf2d3cc142

 

Ekran görüntüsü 2024-03-14 195549.png

look up their shopify checkout page and made basic users checkout page similar please.

 

since they're known company in turkey they probably pay 2600$ a month. but for an average turk 34$ a month is already too much.