How to fix the error "Shipping not available. Your order cannot be shipped to the selected address."

Solved
EcomKidsDubai
Visitor
3 1 0

How to fix the error "Shipping not available. Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address." on the Checkout page?

 

2023-09-27_18-42-11.png

 

Full correct UAE/Dubai address looks like this:
1305,D3 / LAKE CITY TOWER,3930955,Al Thanyah Fifth,Jumeirah Lake Towers,Dubai Urban,Dubai Region

 

This option is not suitable. I have tried different spellings of this address, always the same error. I have UAE rate shipping and I don't need to check the accuracy of the address. How do I remove this or what do I have to do to make it work correctly?

Accepted Solution (1)
EcomKidsDubai
Visitor
3 1 0

This is an accepted solution.

I solved this issue on my own. I have several stores in USA and there is no such problem there, but for UAE store I faced this problem.

I had only one shipping region added - "United Arab Emirates".

I have to go to "Edit Zone" of this region and check that all 7 emirates are selected in the expanding list. I had them turned off by default, although the "United Arab Emirates" region was selected correctly. I selected all 7 emirates manually and this checkout problem no longer bothers me.

 

I hope this is of use to someone other than me.

 

2023-09-27_20-44-55.png

View solution in original post

Replies 2 (2)
EcomKidsDubai
Visitor
3 1 0

This is an accepted solution.

I solved this issue on my own. I have several stores in USA and there is no such problem there, but for UAE store I faced this problem.

I had only one shipping region added - "United Arab Emirates".

I have to go to "Edit Zone" of this region and check that all 7 emirates are selected in the expanding list. I had them turned off by default, although the "United Arab Emirates" region was selected correctly. I selected all 7 emirates manually and this checkout problem no longer bothers me.

 

I hope this is of use to someone other than me.

 

2023-09-27_20-44-55.png

nileflame
Visitor
1 0 0

I’m having this same issue after the solution was already done on my store majesticgang.shop

 

 the address is a U.S. address in California. I’m simultaneously getting a payment error message. Could these be related? Please help this is definitely hindering sales

 Payment error message

“Your payment couldn’t be processed because your order total has changed. Check your order total and try again.”