How to handle needing multiple boxes for one order?

jeffpat
Tourist
10 1 6

We get some large orders sometimes that require us to split the products into multiple boxes because they go over the UPS max. weight limit for a single box.  This causes us to lose money on the shipping costs.  Is there any way to set a max weight per box in the Shopify shipping settings so UPS will calculate the correct number of boxes and not cause us to lose money?

Thanks!

Jeff

 

Replies 25 (25)
PluginHive
Shopify Partner
796 31 90

One of the methods you can try is to create a draft order under the Shopify orders section and add the required product under this order. Mark the order as paid and provide the customer details. 

Another method is to use the Multi Carrier Shipping Label app that helps you handle the packaging process with the weight-based packing. You can set the max.weight of a box and whenever the product weight exceeds this max.weight, the next box is chosen automatically and the rate is calculated accordingly.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
jeffpat
Tourist
10 1 6

Hello Hari, thanks for your reply.  The specific problem we're having is that we get some large orders for like 200 pounds of product and we can only put a max of 50 pounds in our largest box, so we need to ship the order in 4 boxes.  Does this app handle that situation?

 

Thanks,
Jeff

 

JAndersonCT
Tourist
8 0 2

I have the same issue with people ordering an art print and a mug.  how do I split it into 2 packages.

jeffpat
Tourist
10 1 6

Hello J, you should be able to do a fulfillment on each item (2 partial fulfillments) and print 2 different shipping labels.  But that's not our problem.  Our problem is the default UPS shipping calculator assumes 1 box for everything, so it doesn't charge the customer enough to ship a 200 pound order because we have to split that into 3-4 boxes so the actual cost is much higher than what the customer is paying.  How do we tell the UPS shipping calculator to use 4 boxes on a 200 pound order?

PluginHive
Shopify Partner
796 31 90

Hi @jeffpat,

 

Just to confirm, your order has a total weight of 200 pounds? It's not a single product, right?

 

If the total weight is 200 pounds, you can easily handle that with the Multi Carrier Shipping Label app. As I have mentioned, there is a weight-based packing method in the app. Here, you can set a max.weight that goes in one box. If the weight exceeds this max.weight, the app automatically chooses the next box. 

 

For example, in your case, you can set a max.weight of 50 pounds for your box. So, when the weight exceeds 50 pounds, another box is automatically chosen and it goes on until the whole order is packed based on the weight. So, for 200 pounds, the app chooses 4 boxes and calculates the rates accordingly.

If you require any help with the setup, you can contact our support.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
jeffpat
Tourist
10 1 6

That sounds like exactly what we need.  Thank you very much Hari!

iboc
Tourist
3 0 1

And what if a Single item is a combination of 2 Boxes, For example, if I'm selling computers, and the screen comes in a separate box, how would I get 2 shipping labels in an order? I have managed with the rates by creating special rates, but creating shipping labels I did not found a solution yet.

PluginHive
Shopify Partner
796 31 90

Hi @iboc,

Unfortunately, the Multi Carrier Shipping Label app does not handle multiple boxes for a single order.

However, if you are shipping via FedEx, you can use the FedEx Rates, Labels & Tracking app that helps you handle this with ease. You can have multiple boxes for a single product. In your case, you can pack the screens in one box, and other parts in different boxes as well, and you can generate shipping labels for each box.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Bill_Ryan
Tourist
8 0 9

Hi Hari,

I see you all over these forums promoting your app, but then I see the messages like above suggesting that the app doesn't do what is needed. Or to contact support.

What most of all Shopify stores need, is a way to have the proper product dimensions applied to the boxes , and also the proper amount of items applied per box and the proper amount of boxes applied per shipment. As many here have suggested. We are having customers order 3 or 4 items and totaling a weight that is over UPS or USPS or Fed EX totals, and it needs to be broken up into multiple boxes.  We the merchants always end up losing. And after going over this with my accountant, we are losing in a huge way. Enough of a way that I am looking at leaving Shopify if we can't find a suitable answer quickly.  No one in Shopify support has been able to give us a good answer. And the apps we have tried only seem to like to charge us the fee and then say " oh, we can't do that "

If you are an APP developer, seems like this could be a gold mine for you.

Or if there is an app of this type out there that works, why isn't it being suggested around.


NATURALZING
New Member
2 0 0

Did you mean to say "for a single item" or "for a single order"? This whole thread is about multiple boxes for an order which you said works with the app numerous times until this response. "For a single item", I would include an extra fee to cover a second box, $10 or $1.20 per pound. Of course a single item you could just build in shipping for the whole item if domestic. 

Bill_Ryan
Tourist
8 0 9

For a single order.

We have large orders, sometimes 20 to 30 items, and they will require some items to be boxed alone, and Shopify throws it all into 1 box. We have been losing a small fortune on the freight.

JoshBurd_dds
New Member
1 0 0

I have similar issues.  I have multiple products with their own boxes so if an order is 15 items it could literally be 15 different boxes.  Have switched to mainly local and handle the deliveries myself.  

markdc
Shopify Partner
21 0 17

There is an app called Boxify which does this for businesses shipping from the USA. It allows you to set up dimensions, weights and shipping behavior per product. You can even create a "multi-part" (or split) product. The only downside is that it doesn't alter the Shopify order via Shopify's API.

Currently we are developing our own solution to this problem.

ElliottH
New Member
1 0 0

Need something like this that is integrated into Shopify:

multi-bin-packing

ChubbyLeaf
New Member
4 0 0

Is there really no way to send 1 order in two different boxes? 

lenicholsdev
Tourist
3 0 0

This is very sad. We too have people ordering big bulky orders with multiple products and losing out on shopping due to Shopify assuming they all will be shipped together. Sometimes when we ship multiple boxes it totals more than half the order. There has got to be a solution! 

lenicholsdev
Tourist
3 0 0

It seems like Shopify needs to put a field on the product page where a merchant can select if the item can be shipped alone in its own box. That way when the courier selected shipping happens, multi box shipping can be set and the customer will be charged accordingly. This year alone, we have missed out on thousands.

Bill_Ryan
Tourist
8 0 9

You can send the order in multiple boxes, by just fullfilling part of the order, but you pay a much higher shipping price. So you are doing what is right for the customer. But hurting your margin and your profit and hurting your business in the process.

tahoematt
Tourist
7 0 0

Any progress on this? We need an app that can do this too. We ship our main product in large boxes (99x14x10) they only weigh about 70 pounds but due to box size, we pay for dimensional weight.  That is our default box size... but then we sell accessories that also need their own box. RIght now Shopify shipping uses the default box size to calculate shipping. No way to use a different box size for a different product. Is there a solution to this and still maintain Shopify shipping UPS discounts? 

IE someone orders a Rack and a ladder ( That is 2 separate packages) Default box size for rack is the 99x14x10 size @ 70 lbs but ladder ships in a smaller box 80x14x20 (17 lbs). When customer checks out with a ladder plus a rack they don't get charged the rate we have to pay to ship out both boxes.

Also another problem is if someone orders 2 racks... shopify doesn't recognize this as a separate box so they aren't charged enough for shipping. We would do flat rate shipping but only way to get 50% off UPS rates is to use Shopify shipping....

 

Please help!