How to handle payment method when you replace lost order or "comp" merchandise

[malaandmantra]

Does anyone have suggestion how to do the transaction through shopify that will sync with quickbooks?

Do we need to create an alternative payment method such as "house account" for these or better to discount the items 100%?

Thanks

[olivial79]

Hi,

Was there a solution to this issue? I am facing a similar situation.

[malaandmantra]

have not heard back on a solution, if you find out we would appreciate the info

Thanks!