Accepting credit cards, warehouses, and shipping and fulfilling orders
Hi. As we started with some preorders, I have an issue - how to handle split shipment?
Situation - The customer ordered 2 products. 1 product is in stock, 2nd will be available in 2 weeks. The customer agreed that he wanted to send it separately in two shipments... This is OK and we hnow, how to do it. BUT how should I claim in that order payment fro 2 shipments?
Thank you for answers
A simple solution would be to create 2 different shipping profiles - one for in-stock products and one for pre-order products. Now whenever cart contains products from these 2 profiles, the shipping price will be added up (i.e. doubled if you have set the same shipping price for both the profiles).
Furthermore, you can use our app Auto Shipping Profile: Shipr to automatically move product to preorder profile as soon as the product inventory count goes below your specified value.
Hi. Thanks for hint! I created second profile, and its working... Problem is, that customer can choose, if he wants to send package separately (then its OK - doubled shiiping price). BUT if he choose, that he wants to wait, till one of products will be stocked and send everything together, there are still 2 prices for shipping 😕 And I am not capable to figure it out somehow... 😄
You should look at the Pre-order Manager Pro app (which will work with your existing pre-order app/theme).
Effectively you setup a rule in the app that splits the pre-order item(s) into a separate order so they can be fulfilled separately and then offer custom shipping options at checkout, e.g.:
Order #0001 has three items:
The order contains a pre-order so it would be split into two orders as follows:
Order #0001 now only includes the in-stock items:
Order #0002 has been created for the pre-order:
These orders can now be fulfilled separately, and the customer can get their in-stock items first.
Then, you can setup different pre-order shipping options in the app (with different costs) to offer your customers at checkout, I.e.
This then solves the issue of you as the merchant having to eat up the extra costs of shipping if customers want their in-stock items first!
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