How to handle undelivered orders from Kitchplace?

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I placed an order with Kitchplace on 06/12/2023 and the item has still not arrived. Two emails have been sent and received no response, their website is also no longer available.  


I'm aware that Shopify cannot observe the operations of its vendors, however, the company used the platform to make this transaction. Shopify must ensure that the companies are legitimate and legal to protect consumers. 


Please can you advise?


Thank you, 





Reply 1 (1)

Shopify Staff
1977 261 234

Hi @Williammaunders,


Thank you for reaching out to the Community. 


I definitely understand where you're coming from regarding an order that you placed online and would be happy to share some insight on how we can help. 


As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed.


If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 


Please let me know if you have any other concerns. 

Blair | Shopify 
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