How to make sure a payment was successful? And also, where does the money go?

[juslearnen]

Hello everyone,

I'm relatively new to Shopify, and I just received my first order. (Not the most successful store, I know...)

Now, I just manually captured the payment and I'll need to go to the supplier and pay for the product before shipping. My question is: how can I be 100% sure that the payment was successful? What are the risks that the card gets declined, or that the customer cancels the payment in some way?

Here is what's going on in my mind, and I just want to make sure it's unrealistic.

Say that the customer uses a valid credit card, but they don't have enough money on the bank account they are using. Does that concern me?

It would also be very useful for me to grab a better understanding of the system, if I knew where the money goes... am I going to receive credit on my credit card? Or is the money going into my bank account, which I have not registered into Shopify yet? If I know where the money goes, I will be able to see if it was deposited or not, and that would solve my doubts.

Thank you in advance to anyone who will share some info!

[Bo · Accepted solution]

Hey there, @juslearnen 

Bo here from Shopify Support! 

Thank you for reaching out regarding this. If you are using Shopify Payments the payment captured will be routed to your bank account after a number of days, you will need to have a bank account connected to your Shopify Payments in order to do so.

If the card had insufficient funds it would not have been possible for the customer to place the order or for you to capture the payment, there would have been an error message telling you that the payment failed. 

We have some great resources on this that I am going to share with you here as these guides will give you in-depth information on setting up Shopify payments and getting paid. 

• Shopify Payments Introduction

• Setting up Shopify Payments

• Getting paid with Shopify 

• Setting Up Shopify Payments
• FAQ

 Please read through all of this literature as it is essential for you to understand how this operates and affects your business. Once you have read through these materials please do let me know if you have any specific questions. 

All the Best,

Bo

[juslearnen]

Thank you for the great resources, Bo. I didn't receive a notification when you replied, so I'm late at checking this.

Very useful. Cheers!