How to mark a order as delivered?

How to mark a order as delivered?

onyx_au
Explorer
71 1 25

Hello,

 

Edit: Don't worry, I'll send the auto marketing email when an order has been fulfilled.


I have physical products marked as my items, I can fulfill items and then the order becomes archived autmatically. But when I add a tracking number, there's no way of me manually changing the order as "delivered"

Shopify FAQ: https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-local-delivery/fulfi..., state I can mark is as "delivered" but I have no option to do so? With or without a tracking number added when fulfilling an order.

How can I mark an order as delivered?

Here's a screenshot of one of my orders but there's nothing on the screen to mark is as 'delivered'

 

Onyx-Hive-·-Orders-·-2055-·-Shopify.png

The reason why is that I want to send an automated email after 3 days when an order is 'delivered' for marketing feedback email comms.

 

Thanks

Reply 1 (1)

kjconway
Visitor
1 0 0

We have the same issue, and have been searching for an answer, with no responses.  
In the Order screen, it has conflicting information:

kjconway_1-1726166621394.png

But in the Order Summary & Shipping Labels windows, it shows "In Transit":

kjconway_2-1726166735473.png

kjconway_4-1726166806760.png

This is very annoying to our Customers & Shipping Department.