How to process a refund for Afterpay order

[CamM1]

A customer has made a purchase with Afterpay, and would like a refund.

Should I process the refund via Shopify, or via the Afterpay portal?

Cannot find guidance on this in Shopify or Afterpay wikis... 

thank you!

[Kitana]

Hi @CamM1. Thank you for reaching out to us here. 

You can process your refund through your Shopify Admin. 

go to your Shopify admin, click on Orders, select the order, and then issue a refund as you normally would. 

Let me know if you run into any issues. 

[CamM1]

thank you for replying! This was a sale in a foreign currency.

One thing I just want to check - will that refund the customer the exact amount that they paid? Or will it end up being a different amount due to currency conversion?

There is conflicting advice on this

[1] Afterpay wiki says that they refund the customer using the exchange rate from the time of the initial transaction, so it will end up being the exact amount: https://help.business.afterpay.com/hc/en-us/articles/4708322300441-Cross-Border-Trade-What-happens-w... 

[2] Shopify wiki says refunds will use the currency conversion at the time of the refund, so the amount may end up being different to the original transaction: https://help.shopify.com/en/manual/international/pricing/refunds

So, if I do the refund through Shopify, what happens? I assume it somehow goes through Afterpay and uses the Afterpay calculation? 

[Moira]

Refunds are processed using the exchange rate from the time of the initial transaction. This means the customer should receive the exact amount they originally paid, regardless of any changes in the exchange rate since the purchase. Hope this helps!