How to process an unfulfilled order paid via PayPal Express?

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I'm new to this, so please bear with me....

My Shopify account was set up strictly for my family from all over the US to be able to purchase our reunions t-shirts and get them mailed to them, directly.  

When I set up the Shopify account, I failed to remove Paypal Express as a payment option and a family member has made a purchase.  The status of the order is Paid, but Unfulfilled.

Is canceling the order and refunding the money the only way to process this order?  I don't have a Paypal account, nor do I want one.

Thanks in advance!

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