how to remove business address and phone number from UPS shipping label

how to remove business address and phone number from UPS shipping label

el02220
New Member
4 0 0

When I generate shipping USP shipping label it shows business address and Phone number . I want to remove it so that it only shows business name. Can someone help .

Replies 2 (2)

korystoltenberg
Visitor
2 0 0

To remove the business address and phone number from your UPS shipping label and show only the business name, try these steps:

UPS Account: Log in to UPS, go to shipping preferences, and look for options to customize label details.

Shopify Settings: Check your Shopify shipping or UPS integration settings for options to hide address and phone number.

If you can’t find these options, contact UPS support for assistance.

rocinante13
Tourist
3 0 1

"It's not a bug it's a feature" ...

Here is Shopify's official canned response - an unconvincing (and incorrect) explanation as to why address fields are duplicated and why the phone number prints on the UPS label:

 

  1. Duplicate Merchant Name: UPS requires both a Name and an Attention Name field to be filled. Since Shopify can only send the store name for both fields, it results in the merchant's name appearing twice on the label.
  2. Merchant Phone Number: The phone number displayed on the label is also a requirement. If there is no phone number provided for either the merchant (under Settings > Locations) or the customer, Shopify will use the phone number listed under Settings > Store Details

 

My response to their explanation:

 

You claim that UPS requires both a Name and an Attention Name - this is INCORRECT.

 

We have been shipping with UPS every day for 15 years. Long before we started using Shopify. Here is a screenshot from the latest version of UPS's very own WorldShip software. Required fields are in blue. Notice the 'Company OR Name' is required but the 'Attention' name is not required.
https://app.screencast.com/NLRDZxGbDreoU

I think you are misinterpreting their requirement that Company and Name are required but as you can see IT IS THE SAME FIELD - the user will type in either a company name OR a person's name. If they need to have both (a company name and a person's name) then you would use the optional Attention field.

 

Putting the same exact info into 2 lines is your development team's cheap solution that looks BAD on the shipping label. You guys make a ton of money. Shopify is everywhere. Please ask your dev team re-read the rules and fix this.

 

 

Regarding your claim that UPS requires the phone number to print on the label: This is also incorrect.

 

We stopped adding the customer's phone number to the shipping label many many years ago, since this is a security concern. How would you like it if UPS left a package on your doorstep that had your name, address and phone number and someone stole the package? Now the thief has everything they need to impersonate you. UPS still allows you to add a phone number but I am 100% certain it is NOT a requirement. Look carefully at the last (non-shopify) UPS package you received. Your phone number does not appear on the label. Also look at the same screenshot (above) and notice the Phone Number is not a required field. This is a screenshot of the official software made by UPS.

 

It is likely that a decade ago UPS wanted phone numbers on labels to help their drivers with deliveries but it CERTAINLY is not a requirement today. That's not a thing any more. You guys created some business rule based on old outdated information. Printing the customer's phone number on a label is a security breach and sets someone up for a lawsuit not to mention they'll stop ordering from me if I insist that their phone number appear on the label. This is ridiculous.