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How to report an unresolved order issue?

Stephen1905
Visitor
3 0 0

Trying to report for not receiving my item I ordered and a person not giving me any information how to proceed. Got told to go to the help centre which does nothing 

Accepted Solution (1)

Blair
Shopify Staff
1925 256 228

This is an accepted solution.

Hi @Stephen1905,

 

Thank you for reaching out to the Community. 

 

I definitely understand where you're coming from regarding your order and would be happy to share some insight on how we can help. 

 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed.

 

If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. Additionally, if you believe the store you purchased from is using Shopify as a platform, you can fill out our Report An Issue Form for further investigation. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 4 (4)

Blair
Shopify Staff
1925 256 228

This is an accepted solution.

Hi @Stephen1905,

 

Thank you for reaching out to the Community. 

 

I definitely understand where you're coming from regarding your order and would be happy to share some insight on how we can help. 

 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed.

 

If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. Additionally, if you believe the store you purchased from is using Shopify as a platform, you can fill out our Report An Issue Form for further investigation. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Stephen1905
Visitor
3 0 0

As I said I can't report because it needs the URL I'm putting it in but it keeps saying invalid URL 

Blair
Shopify Staff
1925 256 228

Hi @Stephen1905,

 

Thank you for the prompt response and sharing those details. In that case, I'd recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. For more information on orders, you can check out our Order FAQ Page.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Stephen1905
Visitor
3 0 0

Didn't get anywhere with the bank. Even discussing the issue.

 

I got told by the owner that the item was offensive but other items are still on the site he said your responsible for shutting him down