How to resolve double billing and domain errors on Shopify?

[BreezyBear]

When I bought a Domain using Shopify and I made my purchase and it accidentally billed me twice for the same domain. I was hoping I can get my money back for one of the billings. I also think the error in the billing also affected the domain itself; the domain I purchased had many errors such as "Error fetching domain A record", "Error fetching domain CAA record", "Error fetching domain DNSSEC record:", and "Error fetching domain nameserver record:". I think it made it so that I bought two of the same domain that's why there are these problems and why I got billed twice. 

[mariaklchw]

Hi, same problem here. Did you manage to fix it?

[Kimi · Accepted solution]

Hi, @BreezyBear and @mariaklchw.

We can take a closer look at your account in order to investigate the double charge, as well as the domain issues you're encountering. However, we won't be able to do this via the Community Forums, due to security and privacy reasons. So we'll need you to contact our live support team so that we can securely access your store from our end to further help.

To start the contact process, please login to your store via our Help Center here in order for us to authenticate you against the correct store. After you've logged in to your store on the Help Center, you'll then also be able to contact our live support team from there. Our live support team will then be able to assist you further with this situation.