How to resolve issues with payment section in Shopify?

[qahi]

Hello everyone, i am new to this community 

i have a problem with the shopify payment section, I provided every document needed , I contacted them several times, but i am not getting any answer,  anyone know payment problems please.

thank you very much,

[Rein]

Hi, @qahi 

I understand that your Shopify Payments is currently on-hold and that you have provided documentation in order to verify certain details of your account, is that correct? 

I can appreciate the need to get this addressed and opened up so that you can access your funds and make sales. Have you received any sort of email throughout this process from us?

If you haven't received an update on your Shopify Payments hold, you can reach out directly to our support team for some more information. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center where you can start a conversation with a Support Advisor who can look into this for you. 

That being said, a review process can take anywhere from 3-5 business days as we work with our banking partners to make sure all regulatory procedures are followed. So if it isn't the case just yet, it might be advisable to wait for a couple of days before having your Shopify Payments released.