How to resolve payment hold due to selling unauthorized branded items?

[thegorgeousdoll]

My shopify payments were put on hold because I was selling branded items without authorization. I was notified by email and fill out the attestation form and I also removed the branded items from my admin and website. That was 4 days ago. I have emailed Shopify's legal and risk management team several times and have not received a reply back. Has anyone had this happen to them before?

[Shay]

Hi @thegorgeousdoll 

Thank you for sharing the details of your situation here. I understand you are waiting to hear back from our legal team regarding your attestation form. If you have any concerns that your submitted form was not received don't hesitate to reach out to our live support team for a confirmation. 

Please note that our live support is not able to review tickets of this nature but we can let the team handling the ticket know that you have questions/concerns that can be addressed when they need to follow up. 

While our specialized teams aim to reply within 3-5 business days, it can take longer than that sometimes. Also since this weekend was a long weekend, we may see a slightly larger delay because of that as well.