How to resolve unclear document issue for identity verification?

[Greategoodies]

We have submitted passport for verification we have received this message(The document you sent could not be read. You need to upload a clear photo of your document.)from shopify ...

What should we do?

[Greta · Accepted solution]

Hey, @Greategoodies!

Thanks for posting in the Shopify Community, I'm happy to share some details. To help the verification process, when providing documents as evidence, ensure that your documentation:

• is clear and and large enough to read
• is correct and valid
• is up-to-date with the most recent date possible
• is complete with all details visible
• is free of any errors or typos
• matches the information provided

You can find more details about information requirements for Shopify Payments in this help document. 

If you've confirmed that the document you've uploaded meets all of these requirements but it's still rejected, feel free to get in touch with our live support team through the Help Center. From there we can investigate and check in with the team responsible for reviewing documents. 

Please let me know if you have any other questions!