How to respond quickly to a chargeback notification?

How to respond quickly to a chargeback notification?

PTMindie
Visitor
1 0 0

I received notification that a customer issued a chargeback on November 19th and Shopify only gave me until the 24th to file a response.  Since the 19th was a Saturday, I didn't see the notification until the 21st, and 24th, was a holiday, so I had three business days to take care of this chargeback.  Normally, we have ample time to respond to any chargebacks we receive.  Are there certain situations that require such a quick turnaround time?

 

Thank you

 

Mindie

Reply 1 (1)

Beacon-Jason
Shopify Partner
284 17 64

Hi @PTMindie 

 

Jason here with Beacon, different banks have different deadline dates so I assume this due date was passed down to Shopify then to you. In addition, the holiday season are quite busy with fraudulent activities so I assume banks want to resolve every case quicker.

 

  

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