How to resubmit ID

[LovemyBe]

Hi Guys

This week, I was asked to resubmit my ID, I did this and the image was very clear, and because on my shoplift I used my initials and not my full name, its saying the details do not match. When its pretty obvious its me due to the name and spelling and forenames being with the same initial.

Its asked me to resubmit, however when I click on 'resubmit' nothing happens, I expected a window to resend my ID, but nothing. Is anyone else having this issue? 

Cheers

[Ad2024]

hi,

I hope your are well.

the same happened to me . And i don’t know what I need to do . 
Did you find the way to do it?
can you help me ?
thanks