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How to see last 4 card number digits of customer

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AntiAcneJosh
New Member
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Hi there, 

I have a customer who has had a problem with their refund, saying that it has not come through to them and that they want to check the card number used for the purchase. I saw a Shopify response to a customer question saying that merchants cannot view the card number, and only the last 4 digits of this can be seen by them. However hard I have looked, I cannot find where I can see those last 4 digits - but my customer wants them urgently so they can check if it was paid to the correct card. Is that even possible?

Any help will be extremely appreciated - thank you. 

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3223 436 753

This is an accepted solution.

@AntiAcneJosh 

If you're using Shopify Payments, then the last four digits can be viewed by opening the order under "Orders", scrolling down to the order timeline, then viewing the payment line: 

26-15-95684-34767

 

Payments can only be refunded back to the original payment method used at the time of the order. That said, this information may differ if you're using a third-party payment provider. You can click to expand the payment line to see if you're able to see any additional information; however, you may need to contact your payment provider directly if you're unable to find the information you're after. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)
Trevor
Community Moderator
Community Moderator
3223 436 753

This is an accepted solution.

@AntiAcneJosh 

If you're using Shopify Payments, then the last four digits can be viewed by opening the order under "Orders", scrolling down to the order timeline, then viewing the payment line: 

26-15-95684-34767

 

Payments can only be refunded back to the original payment method used at the time of the order. That said, this information may differ if you're using a third-party payment provider. You can click to expand the payment line to see if you're able to see any additional information; however, you may need to contact your payment provider directly if you're unable to find the information you're after. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog