Accepting credit cards, warehouses, and shipping and fulfilling orders
hi there,
I'm in Australia and setting up international shipping rates is odd, or maybe i'm missing something. I want to set up a weight based rate system for my international buyers. Below are the settings I've tested.
1- International buyers check-out successful (i've tested this setting) with settings indicated below:
to US address weight based rate setting
$100 with 0kg - no limit
2- International buyers check-out with error item doesn't ship to this address. Settings below:
to US address weight based rate setting
first rate $100 with 0Kg - 1kg
second rate $140 with 1kg - 2kg
I want to use the 2nd settings as i want to charge different rates for different kg's but upon checkout there would be n error saying doesn't ship to this address. It seems like it's only successful for the rate setting that has no limit set to it. So even if i have 3 or 5 different rates to the US, it will only select the rate setting that has the no limit selected. Is this normal? and how do i set it up so that it will select the correct rate to charge at checkout?
hope that makes sense
Hey, @2Seven!
This is Summer from the Social Care team at Shopify. Welcome to Shopify Community! I'm glad to know you're selling internationally. We've got a great guide in selling cross-border that you may be interested in. It will help you optimize your website to sell and target international customers, giving them a localized shopping experience. You can access the guide on this page.
Now, I understand an error is encountered at the checkout with the tiered weight-based shipping rates. There are several possibilities as to why this would happen and it all boils down to your shipping setup.
Since the error says, "The item doesn't ship to this address." it's good to check the origin and zones in your shipping profile first and ensure that the details are set up to offer shipping rates given the relevant locations associated with the order. You can go to Settings > Shipping and delivery and click Manage beside the shipping profile you're using, and review the following:
If the Shipping from and Shipping to sections are sorted, and the error still appears, there's a possibility that the shipping rates are causing it. We can then check the details involving the shipping rates.
If the shipping origin, shipping zones, and shipping rates are set up correctly and the error still appears, the next best course of action is for us to access your account and investigate. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. You can visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
If anything above is unclear or if you have questions about it, do feel free to respond to this post!
Summer | Social Care @ Shopify
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