How to set up a Free Shipping Promotion to only apply to Standard Shipping (not Expedited Shipping)

BestPartyCracke
New Member
1 0 2

Hi,

 

New Shopify user (BestPartyCrackers.com). I set up Standard and Expedited Shipping options with cost based bands based upon total order value. I'm trying to create a Free Shipping promotion so if that the user enters a promotion code they get free Standard Shipping.

 

I created the Free Shipping promotion and it works. But if a customer selects Expedited (Rush) shipping option and enters the code, Shopify removes the Expedited shipping charge. How do I set up the promotion and or shipping rates to prevent a customer who selects Expedited (Rush) shipping from getting free shipping when a free shipping promotion is created and used? 

Replies 19 (19)
Elias
Shopify Staff
Shopify Staff
1793 179 293

Hello, @BestPartyCracke.

 

Elias here with Shopify Support. Thank you for this inquiry.

 

You can exclude the expedited shipping rate from the free shipping discount, you can do this by setting up an exclusion for the shipping rate in the discount settings. This also provides control if you are shipping to multiple countries and only want to offer the discount to certain ones. Remember to set the exclusion amount lower than the expedited shipping rate as the same amount will still make the expedited shipping rate eligible for the discount. Here’s an example from my test store:

 

26-38-pokjj-cv0zf

 

02-17-40912-93368

 

Let me know how that goes. If you have any other questions, feel free to let me know in this thread.

Elias | Social Care @ Shopify 
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shannonanderson
Tourist
3 0 7

I am having this issue as well. We are a furniture company that offers Standard and White Glove shipping rates. We want to run a Free Shipping promotion that applies only to Standard shipping. Creating a Free Shipping discount code automatically gives the customer free shipping on both Standard and White Glove shipping. Creating an "exception" does not work in our case, because we don't have flat shipping rates, they vary depending on the size of the item and order. 

 

I have found it very difficult to run promotions using Shopify's discount codes that make sense for our business. I wish there were more "exceptions" we could use to customize discount codes. We are a business that has Retail, Trade, and Wholesale customer tiers who all receive different pricing. Its not possible to prevent Wholesale customers, for example, from using a discount code meant to apply only to Retail customers "i.e. Everyone." 

Elias
Shopify Staff
Shopify Staff
1793 179 293

Hey, @shannonanderson.

 

Thank you for reaching out and joining the thread!

 

I understand that the free shipping exception does not work with your current setup, since you have different customer tiers (regular, wholesale, and trade customers). As previously mentioned, I wasn't able to find any workarounds for applying free shipping in this scenario. However, I'd be happy to put forth a feature request on your behalf.

 

With that being said, there are a couple of third-party shipping apps that can create shipping rates based on different customer profiles, such as retail and wholesale. Did you get a chance to try out Customer Shipping Rules or Bespoke Shipping?

Elias | Social Care @ Shopify 
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shannonanderson
Tourist
3 0 7
It would be great if you could put in a feature request. Thank you!
Strongsassystor
New Member
1 0 0
Elias
Shopify Staff
Shopify Staff
1793 179 293

Hey, @Strongsassystor.

Thank you for joining this thread and sharing a screenshot along with your question, that's super helpful!

I'm afraid you can't create a free shipping discount using automatic discounts, as our guide indicates. However, you can create a free shipping discount using discount codes or create free shipping rates for your store. When creating free shipping rates, you can use weight-based rates to offer free shipping on select products. Alternatively, there are also third-party apps that can assign rates to each product, such as Better Shipping or Advanced Shipping Rules

That being said, I'd be happy to explore these options for you - Can you tell me more about the discount you're trying to offer?

Elias | Social Care @ Shopify 
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ShelleyMade
New Member
1 0 0

I have this issue too.  I want to be able to offer free standard shipping only via code (to track promotions).  The workaround for limiting it to a certain dollar value does not work - as there are crossovers between standard and expedited shipping rates, e.g. for larger orders the standard shipping rate is over the base FedEx rate for a small order).  We really need this feature added to the discount codes - to restrict free shipping to standard shipping rates only.  Is there any progress on this Shopify? 

Elias
Shopify Staff
Shopify Staff
1793 179 293

Hey, @ShelleyMade.

Thank you for joining the thread!

I understand that you're looking for a way to restrict shipping discounts to the standard rates only. Though there isn't a workaround for something like this; nevertheless, I can see how this feature can be beneficial for our merchants, like yourself, and I'd be happy to add you the feature request. It's worth noting that this isn't something that I'd be able to give an ETA on, as platform changes can take an unprecedented amount of time. However, if Shopify moves forward with any changes or updates to the shipping discounts, you can find it on our changelog and updates page.

If you have any other questions on this topic, please don't hesitate to let me know!

Elias | Social Care @ Shopify 
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s4nari
Tourist
3 0 3

Adding our voice to this discussion, as this is also a feature which we are looking for and seems to be not possible currently. 

We need to be able to offer free UPS Ground shipping through a discount code, but are not able to use the "maximum value" field to restrict the shipping rates, as this is not a reliable way to offer the free shipping option since it will not apply to all orders/locations.

We are looking for a way to use a discount code and have a standard free shipping service offered. 

Currently we are only able to either have the free shipping available for any service listed, have a maximum value for the free shipping, or set it as an automatic discount which would be available site-wide. Seems that there is no way to restrict the "Free Shipping" discount code option to only be for a specific shipping service. 

Additionally, when looking into several add-on apps, they do not support using Shopify shipping rates (which would be required), and also are not clear that they could be used in conjunction with a discount code.

 

Please advise if there is a known way to accomplish setting a discount code for free shipping to only be available for a selected shipping service (and not for every shipping service offered) but that doesn't use the "maximum value" field for the reasons previously stated. If there is no way to currently do this, please also file a feature request or indicate additional requests for the one already submitted for the users above. 

Elias
Shopify Staff
Shopify Staff
1793 179 293

Hey, @s4nari.

Thank you for joining the thread and sharing the additional context! 

While you can exclude the shipping rates over certain amount when creating a free shipping discount, this does not restrict the discount to a specific shipping rate. Nevertheless, I can see how being able to do restrict the shipping discounts to specific rates can be beneficial for our merchants, like yourself, and I'd be happy to pass your feedback along to our developers for future considerations. When Shopify moves forward with any changes to the shipping discounts, we'll be sure to announce them on our changelog and updates page.

Do you give discounts on shipping often and why? Do you offer other types discounts (eg. products, BOGO, etc)?

Elias | Social Care @ Shopify 
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coffeeshopping
Tourist
4 0 2

This would be better if it was exclude shipping rater UNDER a certain amount not over but yes I would love to only restrict free shipping to ground shipping only.  Please add this as a feature request.

Elias
Shopify Staff
Shopify Staff
1793 179 293

Hey, @coffeeshopping.

Thank you for joining the thread and sharing this feedback!

I'd be happy to add you to this feature request. If Shopify moves forward with any changes to the shipping discounts, we'll be sure to announce them on our changelog and/or updates page.

Have you tried third-party options, like Customer Shipping Rules or Bespoke Shipping?

Elias | Social Care @ Shopify 
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coffeeshopping
Tourist
4 0 2
Yes, I have a third party shipping option (advanced shipping rules) however I’m not sure the will apply directly to a coupon code.

Patrick

Elias
Shopify Staff
Shopify Staff
1793 179 293

Hey, @coffeeshopping.

Thank you for following up!

With Advanced Shipping Rules, you may be able to offer shipping using their variables and robust shipping conditions. While the shipping conditions aren't applied through discounts, it may be able to offer a solution for your store. I'd recommend exploring the shipping conditions that the app provides, or reach out to the developer through the contact information found in the Support section of their app's page. 

 If you have any other questions on this topic, don't hesitate to let me know!

Elias | Social Care @ Shopify 
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coffeeshopping
Tourist
4 0 2
Yes I have already explored that but still think it would be fairly easy for shopify to restrict free shipping to Ground Shipping instead of 3,2 and next day shipping. If I customer used a free shipping coupon code they could quickly drain our projected expenses. depending on the order.
kbrookpel
Tourist
3 0 6

Adding on to say Shopify definitely needs to fix this. Customers should not be given the option to choose free Priority shipping when their order qualifies for First Class shipping, making ME pay the difference because they see they have the option to upgrade for free. The only "workaround" to this is for me to look through EACH order that has used my free shipping coupon to see if it can actually be downgraded to First Class from Priority. Shopify has been a headache with things that should be no brainer features. 

Elias
Shopify Staff
Shopify Staff
1793 179 293

Hey, @coffeeshopping.

 

Thank you for following up!

 

I understand the main goal is to restrict the free shipping discount to ground shipping only. However, I'm not quite sure how setting an exclusion isn't able to help you with this. While this may not be a perfect solution, excluding rates over a certain amount should prevent customers from being able to choose shipping rates other than ground shipping for most of the orders - given that the amount is set correctly. In theory, this should help with protecting some of the projected budget you've set for running this promotion. 

 

03-43-610-2476

 

If you have any other questions on this topic, don't hesitate to let me know!

Elias | Social Care @ Shopify 
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Elias
Shopify Staff
Shopify Staff
1793 179 293

Hey, @kbrookpel.

 

Thank you for joining the thread!

 

I understand that you're also offering a free shipping discount and running into problems with customers choosing priority or faster shipping. When offering free shipping discounts, you can exclude rates over a certain amount - which will allow you to exclude priority shipping. Simply set an exclusion amount that encompasses the average cost of priority shipping and any shipping rates above this amount will be excluded from the checkout for customers using this discount code. 

 

That being said, did you get a chance to set up exclude rates over a certain amount as mentioned in my previous post?

Elias | Social Care @ Shopify 
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kbrookpel
Tourist
3 0 6

Right but I don't want to exclude priority when their order may be too heavy to qualify for first class. Free shipping over xxx order amount should have nothing to do with the shipping method being offered, it shouldnt be contingent on that being a first class package. But it *should* be the cheapest method available for that order, and it should not allow them to select more expensive options for free shipping. I haven't seen any business operate the way you're trying to say we should set these coupons up.