How to Ship to a customer without an order (if you fix something and need to resend)

Elizabeth_Schow
Tourist
5 0 2

sometimes I need to send an item to a customer and want to do it through Shopify - but it won't allow it. Shippo does, but I would rather use Shopify shipping. It is very frustrating.

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Elias
Shopify Staff
Shopify Staff
1319 127 198

Hey, @Elizabeth_Schow.

Thank you for reaching out and sharing this feedback with us.

I can confirm that there isn't a way to purchase a shipping label without creating an order at the moment, so using Shippo would be the one of the alternatives. Nevertheless, I can see how being able to purchase labels using Shopify Shipping without an order can be beneficial for specific instances, and I'd be happy to pass your feedback along to our teams. If Shopify moves forward with any changes to the way shipping labels are purchased, then you'll be able to find it on our changelog and updates page. 

Do you often need to purchase shipping labels without an order? Are there any other instances where you needed shipping labels without an order?

Elias | Social Care @ Shopify 
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Elizabeth_Schow
Tourist
5 0 2
I have wanted to ship this way a number of times recently. Examples

1. a package I shipped got lost (sent to the wrong address, my mistake)
in New Zealand - I had to remake the order and resend it at my expense -
could not use Shopify to get the best rates and keep it in my system
2. I had a brush that needed to be repaired - I could not send it back
through the system
3. I wanted to send a really great customer a present - could not create
a label using her profiles or past orders.

On Shippo, you can go to a customer's completed order and create a new
label - super easy. Really wish I could do that on Shopify
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Elias
Shopify Staff
Shopify Staff
1319 127 198

Hey, @Elizabeth_Schow.

Thank you for following up and providing these scenarios!

I've gone ahead and added more details to this feature request on your behalf. For the time being, please continue to use Shippo for these instances.

If you have any other questions, don't hesitate to let me know!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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