How to solve a shipping error? Need expert advice

[4DaLove]

 need help understanding this… what’s the solution? 

[Elias]

Hey, @4DaLove.

Thank you for reaching out and posting this question!

I understand that you're trying to purchase a Shopify shipping label and you're running into an error. Looking at your screenshot, it looks like the error has to do with a missing weight on the shipping label. Just to confirm, does entering a weight resolve the issue?

If entering a weight doesn't resolve the issue, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I'd love to know if our support team can help you identify and resolve this issue. Keep me posted!

[4DaLove]

I added weight to both the product aswell as the shipping label neither worked… definitely need more assistance within the account. Never ran into this issue at all before the order is being shipped out to an armed forces base and could be the issue in itself but not sure

[Elias]

Hey, @4DaLove.

Thank you for following up and clarifying!

Since adding the weight doesn't resolve the issue, then we will need to take a closer look at your account and shipping settings. However, as we aren't able to provide that level of account-specific support through the Shopify Community, we'd be happy to assist you through other options. Please get in touch with our Support team by requesting a callback, joining us on a live chat, or sending us an email via the Shopify Help Center. 

I'd love to know if our Support team can help you identify and resolve the issue. Keep me posted!

[4DaLove]

No need but thank you for the support I was able to goto the post office and fix the matter thank you for reaching out!