How to track a package that is stated as delivered

camiha23_
Visitor
1 0 0

The customer received a message that her purchase was delivered.  My information states the expected delivery date is today.  The notice says it was delivered by FedEx.  There is not traking information available. I contacted FedEx, who can not provide any information without a door tag or a tracking number.  The order # is 1015. How can I find out the status of this purchase?  Thank you.

 

Essentials Boutique Shop

 

Reply 1 (1)

Anindita
Shopify Partner
675 34 94

Hi @camiha23_ ,

I noticed that you don't have a FedEx tracking number for your shipment. If you generated the FedEx shipping label through their website, you can log in to your account there to retrieve the tracking number.

 

Alternatively, if you used an app like PH FedEx shipping, the tracking number should have been automatically added to your order. In this case, you can retrieve the tracking number from the app itself or get in touch with the app developer for assistance.

 

Please keep in mind that without the tracking number, FedEx won't be able to track your shipment. It's essential to have the tracking number handy for any inquiries or updates regarding your package.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping