How to update or change tracking info once order is fulfilled?

[cpk_jenna]

Is it possible to update or change tracking info (specifically the tracking number) once an order has been "fulfilled?" I can't seem to find a way to do this, though I feel like it should be a thing lol.

I've recently had a buyer want to add something to an order, so I needed a larger box that I'd originally planned, I had to cancel the original label and would now like to update her order to show the correct (new) tracking but I can't seem to sort out how to do that.

Thanks in advance for any help! 🙂

[JoesIdeas · Accepted solution]

Yes. Click the 3 dots in the top right corner of the fulfillment order (the box with the item(s) and location, when you're on the order details page), then click Edit tracking.

[cpk_jenna]

Well now I feel silly 😅 I swear I clicked about a thousand three dots and I just couldn't find it. (It was a lot more obvious on the app, I think part of my issue on the desktop was I kept getting distracted by "more options" and "edit" and neither of them were it.)

Thank you so much for your help!

[JoesIdeas]

Hah all good, you're welcome.

I almost only use the desktop version, have the 3 dots available like this:

If you don't see the option to Edit tracking, it might be something with that type of order or location, or status, something like that.

With a normal order flow, if you can make fulfillment actions and you've added tracking, you should be able to edit tracking.

[cpk_jenna]

Thank you so much! I was looking in the wrong place, I've found it now. The holidays have me a bit scrambled lol.

You guys are the best, I really appreciate you 🫶🏻