How to update order status as 'delivered' in Shopify for TikTok orders?

[SolveCharm]

Hi Trevor,

I shipped an order using the carrier SpeedX (https://speedx.io/).

When I added the tracking number, the shipping carrier “Whistl” automatically came out, then I saved.

This order was delivered on December 14th at 11:15 AM CST.  

How can I have that order information updated as “delivered” in Shopify so it doesn’t get cancelled by TikTok?Thank you for your assistance! 

Note: Following are very reliable carriers that should be added:       

https://www.uniuni.com/tracking/

https://speedx.io/

[Mirdas]

Hello @SolveCharm ,

If your carrier isn't fully supported by Shopify, you can select 'Other' from the 'Carrier' drop-down menu, and then enter the tracking URL manually.

It is not possible to update the tracking status as 'delivered.' Shopify does this automatically only for a few carriers such as UPS, FedEx, DHL, Canada Post, etc.

[prophesea]

hello, any updates on this? i am stuck in a similar situation and the only other comment here does not explain anything at all

[Shay]

Hey @prophesea, you can set the order to fulfilled status in the order details. If you have added a tracking number to the order then the delivered status will update once the tracking number updates. You cannot change tracking order statuses independently though. 

I hope that answers your question. Let me know if there is anything else you need assistance with.