How to update order status as 'delivered' in Shopify for TikTok orders?

SolveCharm
Visitor
1 0 0

Hi Trevor,

I shipped an order using the carrier SpeedX (https://speedx.io/).

When I added the tracking number, the shipping carrier “Whistl” automatically came out, then I saved.

This order was delivered on December 14th at 11:15 AM CST.  

How can I have that order information updated as “delivered” in Shopify so it doesn’t get cancelled by TikTok?Thank you for your assistance! 

 

Note: Following are very reliable carriers that should be added:       

https://www.uniuni.com/tracking/

https://speedx.io/

Replies 3 (3)

Mirdas
Shopify Partner
478 51 79

Hello @SolveCharm ,

 

If your carrier isn't fully supported by Shopify, you can select 'Other' from the 'Carrier' drop-down menu, and then enter the tracking URL manually.

 

It is not possible to update the tracking status as 'delivered.' Shopify does this automatically only for a few carriers such as UPS, FedEx, DHL, Canada Post, etc.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping

prophesea
Visitor
1 0 0

hello, any updates on this? i am stuck in a similar situation and the only other comment here does not explain anything at all

Shay
Shopify Staff
2930 455 602

Hey @prophesea, you can set the order to fulfilled status in the order details. If you have added a tracking number to the order then the delivered status will update once the tracking number updates. You cannot change tracking order statuses independently though. 

 

I hope that answers your question. Let me know if there is anything else you need assistance with. 

Shay | Social Care @ Shopify 
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