I am trying to buy Shopify plan but my payment going faild

[dsehrawat]

I am trying to buy Shopify plan but my payment going faild and showing this message (invoice still requires authentication after completion) please help me

[Don]

Hi there @dsehrawat!

Could you let me know as much as you can about what's happening when you try to pay your store's invoice, so we can check this out together?

Would you be selecting a new plan for your store for the first time, or are you looking to pay for an invoice on an existing store that has been active for some time?

If you can confirm the billing method you're using too, that can help us to understand what's going on and see how we might be able to help you here.

Any screenshots or further info you can share would be really helpful too!

[dsehrawat]

Sir, I am new in Shopify. and today my last day of my free trailed in Shopify. I was already set Shopify plan and when I was going to buy plan. but at the end payment faild. and my plan is basic. I sharing a screenshot you can check.

and I have not a GST number. Is it problem related to GST Number

[ntalgas]

same question here. I get 3d secure verification success but the "invoice requires authentication after completion." message appears even when I'm trying with different cards. I was also wandering if this has to do with the VAT or GST as you wrote, number registration. 

[Don]

Hi there @ntalgas!

Thanks for adding your query here.

In cases like this where we see the 'invoice requires authentication after completion' message despite 3D secure being applied successfully, you would need to reach out to your bank or card provider for more info.

They may need to run additional checks or enable additional functionality in order to be compatible with this requirement. 

Can you tell me anything further about your business or what you're selling?

Are you working on building out your store still or are you looking to launch as soon as possible?