Thanks for reaching out.
I appreciate the context and screenshot that you have shared with us as that is very helpful! Since I cannot authenticate you over the Community forums due to the sensitive information that is needed to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support to have a further look into the issue.
You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly to a Support Advisor about the situation.
Let me know if you have any questions.