I can't submit files for address verification. Submit buttom not working

[ArthurZuloeta]

Hi There, 

I am just trying to set up my payment but I need to upload proof of identity, utility bills, and proof of address, passport, etc. And the ''choose file'' bottom is not working and I would need to get this fix asap as I am about to launch my store today 😞 Any help would be much appriciated .

Thanks heaps 

I am trying to get in contact with someone from the support team but is impossible. Can please have a phone number? 

 picture attached

[AvadaCommerce]

Hi @Zuloeta 

You can get in touch with the Support team through live chat or email.

You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "Submit document " and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

I hope this helps.

All the best.

[Daniel]

Hi there, @ArthurZuloeta! 

You can't go wrong with what one of our top contributors, @AvadaCommerce, has suggested. Our Live Support team will be able to help you out with this error you are experiencing. The link they provided will lead you to our live support team. 

One thing to note, if the phone option is not available, it simply means that the queues are full and to try again later if phone support is your preference.