i cannot refund to my customer his money as he cancel his order ??! i have message say ( error 10009

moustafawin
New Member
1 0 0

Message You do not have a verified ACH   Error codes 10009

please  how can i fix this problem? and if i  fix the issue with PayPal, does Shopify keep the money paid by my customer? I am confused?

Replies 2 (2)
r8r
Shopify Expert
2350 305 834

Hi @moustafawin 

I assume this was a PayPal transaction? Here their help-pages explain, what can cause this error: Why did I get API error code 10009? 

Currently they list 14 different causes that may be at the root of this problem. Maybe that helps?

Mario

★ Ja, man kann mich buchen; schreib mir eine Nachricht!
★ Hinterlass gerne ein Like und markiere meine Antwort gegebenenfalls als Lösung. Ich freue ich mich immer über eine Spende an die (Kinder)krebshilfe oder eine kleine Aufmerksamkeit.
Studio Mitte
MAMACOO
New Member
2 0 0

I’m curious to know how did you resolve this matter since I’m currently having the same issue 

wondering if i should send customer a refund directly