I DO NOT HAVE A SHOPIFY STORE BUT BEING BILLED $47 EVERY MONTH FOR THE PAST TWO YEARS!!!!!

[dianahore]

I DO NOT HAVE A SHOPIFY STORE BUT JUST NOTICED THAT MY VISA CARD IS BEING DEBITTED $47USD EVERY MONTH FOR THE PAST TWO YEARS WITH THE REFERENCE SHOPIFY 140756593 DUBLIN IE US. HOW IS THIS?????

[dianahore]

HOW CAN I GET MY MONEY BACK?

[Don]

Hi there @dianahore!

Sorry to hear you feel you're being billed incorrectly in this case.

If you have not ever set up a Shopify store to your knowledge, these charges may be coming from a store or service with recurring or subscription billing.

In any case, we can help you to locate where this charge is coming from if you can just get in touch via our support Help Centre here.

There we'll be able to gather some info from you and have our escalated teams take a look at where this charge may be coming from to see if we can shed some light on the situation for you.

All the best!

[dianahore]

The help centre takes me to community chat. There is nowhere to get jnto direct contact

[Don]

Hi again @dianahore!

Sorry to hear you've not been able to access the support options on that page thus far.

If you enter the topic you need support with there and scroll down the screen, you'll see the option to continue to get support.

There you'll see the options currently available for contacting us for account support, where we'll be able to dig into this further with you as outlined above!